Shipping & Returns
Order Processing:
Please allow 2 - 3 days for order processing.
All prints are made to order on giclee printers with love.
Please allow an extra 5 - 7 days for framed prints.
Shipping Times:
- Ireland: 1 - 3 days - €8
- UK: 3 - 5 days - €15
- EU: 3 - 7 days - €17
- Rest of World: 5 - 10 days - €20
Your order will be sent with track and trace.
We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.
*These times are estimated times and may be longer during peak periods.
Returns:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact us at hello@sumi.studio.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@sumi.studio.